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Defective item

XxcrunchynapkinxXXxcrunchynapkinxX Posts: 12Member
I bought the makup kit and utility belt and neither of them are working for me. Could I get a refund?


  • SirentistSirentist Posts: 8,999Member, Moderator, Arbiter
    edited February 2
    Do you have the belt in your accessory bar?

    What device are you playing on?

    If you want a refund, you need to send an email to [email protected] explaining the situation and asking for a refund. Nobody here on the forum can give you a refund :)

    ETA: Make sure you send the email from the same email account you used when you created the game account. I think you can determine what account that is by typing "/register" while in game.
  • XxcrunchynapkinxXXxcrunchynapkinxX Posts: 12Member
    edited February 4
    Okay thanks. And yes I have the items in my accesory slots and also I'm on Android.
  • LilyabcLilyabc Kpop?Posts: 997Member
    That might be the reason why it won't work. Android is fairly new so not a lot of the stuff will work.
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